Tecnova implemented the Mutual Integra activity management system for Mutual de Seguridad, a Chilean corporation that provides coverage for workplace accidents.

The need for the system was created at the end of 2017, when the Social Security Superintendency (SUSESO) reported that it would change the way it would request records. The change implied that insurance claims would change from their manual management on paper to an electronic medium. For this reason, the Mutual Prosecutor’s Office made the decision to develop a system to manage these requests.

Initially, a component was built that acts as an “Inbox” to centrally manage various internal workflows. In this way, the available and pending tasks that each user of the Mutual de Seguridad may have are presented.

Then, an integration of the tasks was carried out towards different forms and actions, facilitating the management and resolution of the background requests from SUSESO, integrating said requests with this institution.

Prior to the project, the entire process was carried out via mail. Given this, with the responses and the interaction, very high times were achieved to carry out these procedures.

Finally, now the process, being digital, is much faster and more transparent. Additionally, functionalities were obtained to carry out escalations, control SLAs, obtain reports, follow-up, control each of the users, among other benefits.

More information in the press release https://bit.ly/2vx01oG

This project is related to the implementation of the Electronic Administrative Procedure project of SUSESO, also implemented by Tecnova.

Evolution of the System

In a second stage of the project, a process for obtaining opinions from SUSESO was included. With this new functionality, the cycle of processing these claims is completed.

Although initially the Mutual Integra product was generated as a platform that allows handling claims from SUSESO, this operation is currently being expanded to allow processing requests from other organizations that request information from Mutual, such as in the case of legal cases. Unlike the procedures related to SUSESO, this process is started manually in Mutual Integra, since there are no integrations with other organizations

Technical Detail of the Project

For development, Oracle Process Worklist, belonging to Oracle BMP Suite, was used. This solution contains the necessary functionalities for the control of flows and tasks. Additionally, JAVA / JEE, Spring / Bootstrap / Hibernate Framework, plus integration with a Microsoft SharePoint document manager were used for the construction.

On the other hand, the construction period was extended by 7 months, and the Cascada Incremental development methodology was used, with processes based on CMMi.

Finally, during the course of the project, a team of professionals comprised of senior positions, Oracle BPM consultants, development engineers and QA analysts participated.