Superintendencia de Seguridad Social (SUSESO) is an autonomous body of the State, whose objective is to control compliance with social security regulations. In addition, it must guarantee respect for the rights of people, especially workers, pensioners and their families.
The SUSESO Electronic Administrative Procedure (PAE) project was developed by Tecnova with the purpose of improving the quality of care and response to the community that attends this institution as the last instance of processing their unpaid medical licenses.
Prior to the implementation of the system, the response times incurred by SUSESO were approximately four months for each procedure. Given the above, and as a goal of the project, it was defined to lower the times to resolve the procedures to thirty days. This goal is very close to being achieved at the beginning of 2021, through a methodology of continuous improvement of the processes involved in this transformation.
An additional benefit achieved in the project for SUSESO users is the functionality to track procedures online. In this way, the community saves time and money in this type of action. The impact of the PAE project is tangible and of great help in economic terms for the users who have had to reach this instance.
Acknowledgments
The implementation of the system is aligned with the Digital Transformation Law promoting the State of Chile, and is based on the pillars of Zero Row, Zero Paper and Unique Digital Identity. The PAE system is the first project completed in this context, which is a source of great pride for SUSESO and Tecnova.
Additionally, this project was recognized in 2019 by the Chilean Ministry of Finance and the Inter-American Development Bank, in the seminar “The end of the eternal process”. More information in the press release https://bit.ly/2Fc9wyr
Finally, it is highlighted that the PAE system was one of the three projects recognized worldwide at the Oracle Open World event in September 2019, also distinguishing Tecnova as an implementing company.
Project Administrative Information
The contracting of the PAE system implementation project was awarded through the Great Purchase process ID31414 of the year 2017. This was carried out by tender through the Chile Compra platform used by the State of Chile.
At the end of the project, Mutual de Seguridad, a private institution focused on the prevention of risks and treatment of occupational accidents, hires Tecnova to integrate its systems with the PAE system. More information about this project with the Mutual de Seguridad can be reviewed in the Mutual Integra success story.
Technical Detail of the Project
For development, Oracle Business Process Management (BMP), Oracle WebCenter Content document manager and Oracle Database were used. Additionally, for the construction and integrations, JAVA / JEE, Spring MVC Framework, Oracle SOA Suite and Oracle Business Intelligence Publisher were used for reporting.
On the other hand, the implementation period was 500 business days, and the Cascada Incremental development methodology was used, with processes based on CMMi
Finally, a team of approximately 20 professionals participated in the project, made up of: Project Manager, Analysts, BPM Consultants, Engineers, Architects and QA Analyst.
